Widerrufsrecht

Return and Refund Policy 

Thank you for shopping with us. We strive to provide you with a great shopping experience, and we understand that sometimes you may need to return a product. Please read our policy carefully. 

1. Eligibility for Returns 

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 

Some items are exempt from being returned, such as: 

- Perishable goods (e.g., food, flowers, newspapers, or magazines) 

- Intimate or sanitary goods 

- Hazardous materials, or flammable liquids or gases 

- Gift cards 

- Downloadable software products 

- Some health and personal care items 

- Customized or personalized items (unless defective) 

2. Timeframe for Returns 

Our policy lasts for 30 days from the date you receive your item. If 30 days have gone by since you received your purchase, unfortunately, we cannot offer you a refund or exchange. 

3. How to Initiate a Return 

To initiate a return, please contact our customer support team at [ Seu Email ] with your order number and the reason for the return. 

We will provide you with instructions on how to return your item. Please do not send your purchase back to the manufacturer. 

4. Shipping Costs for Returns 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund. 

5. Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. 

6. Late or Missing Refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [ Seu Email ]. 

7. Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [ Seu Email ] and we will provide you with instructions. 

8. Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

9. Contact Information 

If you have any questions about our Return and Refund Policy, please contact us at [ Seu Email ].